Overview
THE COMPANY
Phastar is a multiple award-winning global biometric Contract Research Organization (CRO) that is accredited as an outstanding company to work for by Best Companies. We partner with pharmaceutical, biotechnology and medical device organizations to provide the expertise and processes to manage and deliver on time, quality biostatistics, programming, data management and data science services. With offices across the UK, US, Germany, Denmark, Kenya, Australia, India, China and Japan, Phastar is the second largest specialized biometrics provider globally, and the largest in the UK.
Our unique approach to data analysis, “The Phastar Discipline”, has led us to build a reputation for outstanding quality. With this as our core focus, we’re looking for talented individuals who share our passion for quality and technical expertise to join our team.
WHY PHASTAR
Accredited as an outstanding company to work for, Phastar is committed to employee engagement, workplace satisfaction and ensuring a healthy work-life balance. We offer flexible working, part-time hours, involvement in developing company-wide initiatives, structured training and development plans, and a truly supportive, fun and friendly environment.
What’s more, when you join our team, Phastar will plant a tree in your honour, as one of our Environmental, Social and Governance (ESG) initiatives. So, not only would you get your dream job, you’ll also be helping to save the planet!
THE ROLE
The successful candidate will be responsible for the Contracts and Proposals Team who create documentation required in response to Requests for Information (RFI), Requests for Proposal (RFP), contract requests, or requests for Change Order, supporting both potential clients and existing customers. They will lead the team to gather information, write, edit and format proposals and related documentation as described above, to ensure they meet requirements and deadlines.
The successful candidate will work closely with the Commercial Team, the Customer Success Team, Operational Teams, Finance colleagues and other key stakeholders to facilitate streamlined and efficient management of the proposals and contracts processes, and timely delivery of high quality and accurate externally facing documentation.
Responsibilities
- Execute the functional strategy and operational direction of the department in alignment with organisational goals, policies and procedures
- Line Manage, coach and develop the team, setting and reviewing objectives
- Resolve complex issues through extensive investigation and analysis
- Influence and communicate with executive leadership to accept adoption of optimised practices and approaches
- Oversees and manages contractual documentation, such as confidentiality agreements and master service agreements
- Assist with update and maintenance of the corporate customer relationship management (CRM) system
- Ensure timely management and compilation of specifications for proposals and contracts, including change orders
- Develop and implement processes to streamline proposal and contract management (improving efficiency and accuracy)
- Oversee the entire lifecycle of contracts, ensuring compliance with legal and regulatory requirements
- Collaborate with Legal, Finance and any other relevant key stakeholder to develop and refine contract templates, negotiate terms and mitigate risks
- Lead contracts and proposals team, providing guidance and to ensure successful execution of all proposals and contracts
- Ultimately accountable for quality and accuracy of all contracts and proposals prepared by and sent out from Phastar
- Participate in various team meetings with sales team, marketing team, and operations team to learn and contribute
Qualifications
The successful candidate should have experience with the following:
- Extensive experience in CRO/pharma environment in a similar role
- Extensive experience with customer relationship management (CRM) systems
- Legal / Financial awareness and understanding of proposals and contracts
- An understanding and background in marketing, sales, business development, and clinical trial principles and processes
- Understanding and vast experience in confidentiality of all client information
- In capacity as Senior Contracts and Proposals Manager, self-organising, adjusting flexibly, proving comfortable with and encouraging new challenges and change
- In capacity as Senior Contracts and Proposals Manager, create vision and work with the Head of Commercial Operations to continuously develop strategy and operational direction of the Contracts and Proposals Team, and how best to support the business
- In capacity as Senior Contracts and Proposals Manager, motivates, nurtures growth and development of Contracts and Proposals Team
- Superior verbal, written, and interpersonal communication skills at all levels
- Close attention to detail
- Ability to work under pressure, meet deadlines, and adapt in a fast-paced environment
- Diplomacy/conflict management aptitude
- Self-motivated with exceptional time management skills and the ability to efficiently prioritise tasks
APPLY NOW
With the world’s eyes focused on clinical trial data, this is a fantastic time to join an award-winning specialized biometric CRO that is renowned for its technical expertise, outstanding quality and cutting-edge data science techniques. We offer flexible working, part-time hours, structured training and development plans, continuous learning opportunities, and a competitive salary and benefits package. We’re committed to ensuring our employees achieve a healthy work-life balance, within a supportive, fun and friendly working environment.
Should you feel that you have the right skill set and motivations for this position, please apply! Please note that we are considering candidates located anywhere in the UK as this role can be carried out remotely.
Phastar is committed to the principles and practices of equal opportunities and to encouraging the establishment of a diverse workforce. It is our policy to employ individuals on the basis of their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. This includes creating a culture that fully reflects our commitment to equal opportunities for all.
Important notice to Employment businesses/Agencies
Phastar does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Phastar's Head of Talent Acquisition to obtain prior written authorization before referring any candidates to Phastar. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and Phastar. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of Phastar. Phastar shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
