ROLE SUMMARY

The Director, Pfizer Patient Services I&I is accountable for supporting and leading patient access and support for the I&I/Pfizer Dermatology portfolio (Cibinqo, Litfulo), and additional potential launches within I&I.

This position will ensure the efficient operation of select Pfizer Dermatology product access services and patient support programs (i.e., Hubs, Copay, and other appropriate offerings) and the efficient design, build, and operation of potential future assets in the I&I space. This role will also own the development of strategies, execution of access/service tactics, vendor management, innovation, and coordination with appropriate stakeholders to align to brand strategy – all with the focus on optimizing access to Dermatology/I&I therapies and the ownership of the appropriate patient experience from prescription through fulfillment. This position will partner closely with the brand teams (HCP, Patient, and Access Integration), field reimbursement teams, legal, external vendors, PAP, and U.S. Market Access (USMA) and Pfizer Patient Services colleagues who support the I&I business. This position is accountable and essential to ensuring all PFE engagements and programs are undertaken in a compliant manner, adhering to Pfizer policies and procedures. This individual must embrace Pfizer’s Blueprint and core principles of Trust is Everything, Science will Win, Disruption Calls for Innovation, Time is Life, and Execution Makes the Difference.

In addition, the Director will be assigned to lead and/or assist in the development and execution of ad-hoc and I&I/PFE projects, programs, and Hub offerings (eg, Pfizer enCompass) outside of their day-to-day responsibilities as needed.

ROLE RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following:

Lead and/or support specific initiatives in the development, implementation, and maintenance of Patient Access/Hub services, including:

Serve as the subject matter expert to lead the development, innovation, execution, and evolution of the PDPA Hub and patient support program strategies
Lead and support the development of the access strategic and tactical plans for the Dermatology and other I&I brands, including Cibinqo, Litfulo
Lead the execution and maintenance of patient access services
Lead and manage the Hub/reimbursement services and vendor engagement
Lead RFP selection process (if required)
Direct and lead patient service enhancements and initiatives
Own budget development and management: Recommend funding/budget requirements and manage dedicated brand dollars to access and patient support initiatives
Negotiate and execute contracts with key third-party vendors to ensure we achieve cost effectiveness
Lead coordination with Pfizer Digital and monitoring of Polaris data feed accuracy and availability
Continually innovate by identifying, developing, and executing patient support services that help appropriate patients access and stay on their prescribed therapy
Coordinate with Pfizer Patient Services, Channel Management (CM), and USMA colleagues on initiatives with the SPP distribution network, specialty payers, and cross-enterprise synergies
Appropriately liaise with brand teams, field sales organization, and other cross-functional colleagues as required
Integrate and manage new approaches and technology to increase efficacy and patient engagement
Leverage data and analytics to identify opportunities to improve all stages of the post Rx patient journey

Ensure compliance with Pfizer’s SOPs and BRD’s (Business Rules Document) and service quality of the Hub, including:

Responsible for ensuring compliance with PFE policy
Accountable for key operations metrics and conducting reviews with vendors. Provide leadership to improve operations and leverage organization synergies.
Hub services quality assurance monitoring and remediation
Partner with appropriate stakeholders to monitor Hub vendor key performance indicators, physician office satisfaction, and field force satisfaction

Development/co-development of key tactical elements

Development of patient access services content, collateral, printing, distribution, and field communications
Lead the review and approval of appropriate materials through the Review Committee (RC) process.

Lead appropriate data integration and reporting initiatives, including:

Ability to develop and integrate market insights and analytics into access/services strategies and tactics
Lead ad hoc research projects to derive insights
Identify key Hub performance indicators and monitor performance data
Co-lead Periodic Business Reviews (PBR) with key PFE stakeholders
Lead key ad-hoc business reviews with USMA and brand LT
Hub – SPP data feeds and onboarding coordination with SAS colleagues, as appropriate

Coordinate and lead CSP, compliance, and auditing initiatives

Execute the “Annual Hub Audit Check List”
Coordinate audits with Hub vendors as required, including coordination with external and internal auditors
Lead CSP registration, training, and YRR requirements for Hub, Copay, and other key patient support programs
Produce relevant reports associated with the above activities, as required

Embrace, embed, and demonstrate a Patient First mindset to support services and bring that approach to Pfizer vendors

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of external stakeholders to achieve meaningful outcomes and create business impact.

Bachelor’s Degree minimum required; MBA or relevant graduate degree preferred
8+ years of pharmaceutical experience required in market access, Hub, specialty pharmacy, reimbursement services, or marketing roles
Strong project management skills and experience
A high attention to detail with a customer service orientation is highly desired
Knowledge of Hubs and payer intermediaries for specialty products
Understanding of reimbursement dynamics given multiple sites-of-care

PREFERRED QUALIFICATIONS

Leadership experience
Vendor management experience
Experienced working in a cross functional, matrix organization
Experience in executing and managing highly complex programs and projects
Strategic mindset, analytical thinking, interpersonal skills, leadership skills, communication skills, entrepreneurship
Understanding the patient needs/services and the patient journey through Hub and Specialty Pharmacy is highly preferred
Conceptualization, development, and execution of patient support programs a plus
Experience in marketing, payer marketing, specialty pharmacy, strategic and tactical planning, and business analytics a plus

Other Job Details:

Last Date to Apply for Job: February 6th, 2026.
Must be able to travel on airplane and trains to go to Pfizer NYC and/or Collegeville HQ, Hub vendor locations, and various trade/medical/patient meetings.
NOT eligible for Relocation Package
Position is hybrid and will require to work 2/3 days a week from site

#LI-PFE

The annual base salary for this position ranges from $176,600.00 to $282,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to makewww.pfizer.com/careersaccessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please emaildisabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

Marketing and Market Research

7Z4 Pfizer, Inc.

New Jobs

Director, Pfizer Patient Services I&I